Limelight Hire Terms & AgreementGPripladmin

(not so) Small Print!

As much as we want you to enjoy our photo booth hire services and have plenty of fun at your event using the photo booth, selfie mirror or media booth, we have some terms in place to help ensure we carry out a professional service for you. When you pay your deposit and/or final balance you are agreeing to our hire terms, these are as follows:

TERMS AND CONDITIONS OF HIRE

The Provider or ‘We’ ‘Us’ or ‘Our’ – Limelight Hire
The Customer or ‘guests’ ‘you’ or ‘booth users’ – The person who booked and hiring Limelight Hire to provide services for their event.
The following contract and its terms will set forth an agreement between the provider and the customer for the hire of the photo booth, selfie mirror or media booth, This written contract sets forth the full, written intention of both parties and supersedes all other written and/or oral agreements between the parties.

Important note:

While these terms are rarely updated, they are our only official hire terms and supersede any previous versions (after the latest update – 10th January 2019) – Our terms are no longer sent separately via email except on request, instead we will direct you to this webpage after your photo booth booking has been accepted. These terms also override any previous agreements and supersede any prior available information, terms, competitions, promotions or content available via the internet or previously received by the customer from Limelight Hire. In the event of any claims or complaints, this webpage will be the main agreement resource document.

1.0 SERVICE PERIOD

{1.1} Provider agrees to have a Photo Booth, selfie mirror or media booth, operational for a minimum of 80% during this period; operations may need to be interrupted for maintenance, which may include changing/replacing of media, rebooting the computer system or replacing damaged cables etc. Although downtime or maintenance is rare and the vast majority of our hires are enjoyed without problems, we do carry many spare items such as cables, power adapters and print media as sometimes technological equipment can break down without warning and may be beyond repair during the hire, while this is an extremely rare occurrence, we will do everything possible to ensure continued running of the photo booth, selfie mirror or media booth, but in the unlikely circumstance we cannot continue with the hire due to full technical failure we agree to provide a refund to the customer on a pro-rata basis (excluding any deposit payment), based on this scale:

  • 80% or more operation: nil refund
  • 79% to 69% operation: 15% refund
  • 68% to 38% operation: 30% refund
  • 38% to 20% operation: 55% refund
  • 19% or less operation: full refund

{1.2} Any photo booth downtime or maintenance will be calculated by either or all: Reports from staff, exif data from images, print logs and computer records. No financial claim shall exceed the scale shown above in {1.1}.

{1.3} In the event of partial hardware failure where a workaround can be deployed, for example printer failure, we will provide a full set of reprinted photos to be posted free of charge to the customer after the event. In any partial hardware failure we will endeavor to ensure the photo booth or selfie mirror can continue to operate for the hire duration. In the unlikely circumstance of partial hardware failure, any refunds will be at our discretion and offered as goodwill gestures only.

{1.4} While we take pride that our photo booths capture high quality images with great lighting the majority of the time, there are a number of factors which prevent us from guaranteeing that all photos will be of this quality, for example this could be image blur from movement of booth users, focus issues or even issues caused by venue/DJ lighting.

{1.5} We aim to be at your venue approx one hour before the hire duration commences – While every care is taken to ensure we get to the venue on time we cannot be held responsible for situations such as traffic delays, acts of god, adverse weather, human error, vehicle breakdown or any unforeseen circumstances. If we are late to your event for any reason, all we can do is apologise and continue with the hire duration albeit later than originally planned, if you find this unacceptable then the hire will not commence and a refund will be given (minus deposit). If you choose to continue with the hire after late arrival then our attendants will be happy to provide the service subject to a minimum of one hours booth hire duration. If there are any time constraints which the photo booth hire could hinder such as event schedule/timetable, then we will provide a refund based on the scale in {1.1} above assuming a minimum of 20% run time.

{1.5} Where equipment is hired on an unattended basis (e.g Photo Media Booth) and any technical issues happen, we offer a telephone support service to assist you in solving the issue. In the unlikely event that we cannot solve issues with you on the phone then we will offer a refund based on the scale in {1.1} above. Please be aware that unattended hires include up to 800 photo prints, in the unlikely event that print media is exhausted you will not be able to continue using the print function.

2.0 PAYMENT

{2.1} A £75 deposit is required at the time of booking a photo booth, selfie mirror or photo media booth to secure your event date, bookings are not deemed final until this deposit is received by the provider, any deposits paid are non-refundable, except at the discretion of the provider.  All deposit payments are accepted on the basis that you are agreeing to these hire terms. The remaining balance is due no more than 14 days prior to your event. If the customer or their guests uses the equipment for a time period in excess of the service period agreed to at the time of booking, the overage in rental time will be billed to the customer at the following rates: £75 per hour. Idle hours are charged at £45 per hour.

{2.2} Payment for any overage in time must be paid before additional hours are provided.

{2.3} The customer is free to make partial or installment payments with a minimum amount of £50 per transaction leading up to the 14 day balance due date.

{2.4} We accept payment via online bank transfer, our bank details can be found on your deposit invoice. We also accept cheque or Paypal payments (Paypal subject to additional charge), although these funds must be cleared through our bank before the hire takes place. We currently do not accept payment via debit or credit card.

3.0 ACCESS, SPACE & POWER FOR PHOTO BOOTH, SELFIE MIRROR OR MEDIA BOOTH

{3.1} Customer will arrange for an appropriate space and power supply. We require a flat level indoor space, our classic enclosed booths measure 2.3m wide x 1.25m deep x 2.1m high, we usually recommend 9sqm to allow for propbox, guestbook, booth and potential queue. Our media booth requires  1sqm footprint, our selfie mirror requires approx 6-8sqm
All booths require a standard 13 amp socket within 10m of situ. If you are unsure let us know your venue details and we will check with them.

{3.2} Provider also requires space for the ‘prop box’ (approx width 1m x depth 50cm) and reasonable clear space for users of the photo booth to access the prop box. The entrance to the photo booth should also be considered, allowing approximately 2m x 1m. We may choose to use, or the customer can upgrade to ‘stanchion’ queuing systems where space allows to assist with photo booth user and our staff safety.

{3.3} We arrive approximately one hour before the hire duration commences to allow setup and testing of the booth. Consideration is required by the customer for this, while we aim to be as discreet as possible during setup and moving the equipment in to the venue, we cannot be held liable for any disruption caused. We do offer ‘idle’ time for a small additional charge to help overcome any potential disruption, quotes are available on request. Idle time must be pre-booked within a minimum of 14 days prior to the event.

{3.4} While we appreciate that the majority of events, weddings or parties we provide photo booth hire for often include ‘loud’ music by DJ’s/live bands etc, we request that the photo booth is located as far away as is reasonably possible from the music source within the venue and this should be considered by the customer in advance of the hire. We reserve the right to immediately cancel the photo booth hire with no refund if the attendants deem that the location they are required to work in could cause them potential hearing damage. If an alternative location for the photo booth is agreed during the hire duration, the dismantle and re-setup will be deducted from the hire duration or be subject to additional charge which must be paid before relocation is agreed.

4.0 DATE CHANGES & CANCELLATIONS

{4.1} Any request for a date change must be made in writing at least two calendar months in advance of the original event date. Change is subject to photo booth availability and receipt of a new booking contract. If there is no availability for the alternate date, the deposit shall be forfeited and event cancelled. Any cancellation will forfeit any deposit payment made.

5.0 DAMAGE TO PROVIDER’S EQUIPMENT

{5.1} The customer acknowledges that they are responsible for any damage or loss to the provider’s equipment caused by any misuse of the provider’s equipment by the customer or their guests. This includes but is not limited to damage or loss caused:

  • {5.1.1} By taking food or drinks in to the photo booth (drinks are strictly not allowed in the booth)
  • {5.1.2} Using the photo booth as not intended (e.g overfilling, standing on the seat, leaning against the frame, touching the camera, resting feet against the screen etc)
  • {5.1.3} Theft of dress up items, props or equipment

{5.2} Although our attendants are trained to help prevent the examples above, they cannot watch everyone, all of the time. All damage or loss claims will be sought at the discretion of the provider.

6.0 INDEMNIFICATION

{6.1}Customer agrees to, and understands the following:

  • {6.1.1} Customer will indemnify provider against any and all liability related to customer’s event during or after customer’s event. Customer will indemnify provider from the time of service and on into the future, against any liability associated with customer.
  • {6.1.2} Customer will indemnify provider against any and all liability associated with the use of pictures taken within the photo booth its representatives, employees or affiliates at customer’s event.

{6.2} Customer agrees to, and understands the following: All guests using the photo booths, selfie mirror or media booth hereby give to Limelight Hire: The right and permission to copyright and use, photographic portraits or pictures of any photo booth user who may be included intact or in part, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose. In addition, I, hereby release, discharge and agree to save harmless Limelight Hire, from any liability, that may occur or be produced in the taking of said picture or in any subsequent processing thereof, as well as any publication thereof, including without limitation any claims for libel or invasion of privacy.

7.0 ‘ADDITIONAL’ SERVICES

{7.1} The provider offers varying additional services to help compliment the photo booth experience, these include but are not limited to, guest book service, keyring supply service, ‘greenscreen’, video messaging, social media/website upload of photos and stanchion (queue control) service.

{7.2} While every care will be taken by the providers attendants to ensure that all additional services run as smoothly as possible, we accept no liability in case of damage or loss caused by the customers guests whether accidental or malicious.

{7.3} Guestbook service: Where guestbook service is included as part of the photo booth hire, the provider (and/or attendants) will aim to provide a high quality end product, often encouraging guests to leave written messages and the attendants will arrange photos within the guestbook to the best of their ability. However, we offer no guarantee that the end product will meet all expectations. The guest book will be handed to the customer or venue staff before we leave the venue. In the event of any issues with the guestbook before or throughout the hire duration, an alternative solution may be offered the customer. In the event of total loss limited to the providers liability, a refund no greater in value than £25 will be provided to the customer.

{7.4} Greenscreen: The provider accepts no liability for copyright infringement for images used in Greenscreen services – All images to be used with Greenscreen service are to be provided by the customer or sourced from reputable royalty/copyright free provider and it is assumed that the customer has permission to use any images provided. In most cases we require resolution for required Greenscreen images to be a minimum of 1920px by 1080px @ 300dpi to help ensure high quality superimposed backgrounds.

{7.5} Social media/website uploads: We can, with the hirers permission upload photos from the hire to social media outlets such as (but not limited to) Facebook/Twitter & Instagram. We take care in filtering these photo uploads to help ensure non-nudity, potentially offensive or at our discretion are not uploaded, however, we cannot be held liable for any photos made available for public viewing on any social media or internet outlets. Any photo removal requests will be honoured whether by the hirer or anyone who has their photos taken, this can be requested in writing via our Facebook page or by directly emailing us directly at info@limelighthire.com including a copy of the photo(s) to be removed from public view. Please allow up to 48 hours for removal requests to be processed.
A disc, USB drive or secure digital upload of all unedited/unfiltered photos will be sent to the customer usually within 14 days of the event.

{7.6} Video messaging: This service is offered on a non-professional basis, we can capture video messages from your guests on their agreement if you opt for this service. After the event we will provide a disc, USB drive or secure digital download link of this footage in it’s raw format but usually using a codec which is widely and freely available. While we can advise how to view the footage on request, it is up to you to ensure you have the equipment and/or software to do this.

8.0 INSURANCE

{8.1} As well as various other insurance policies, we carry £2m public liability insurance, no single claim can exceed this amount. Certificate copies are available on request.

{8.2} All of our electrical equipment is annually tested by way of a professional & qualified 3rd party ‘Portable Appliance Testing’ company. Certificates are available on request.

9.0 SAFETY

{9.1} While every care is taken to ensure the safety of you and your guests while using the photo booth, selfie mirror or media booth, we will immediately stop the hire duration in the event of any accident incurred with our equipment. We believe we have covered all potential risks with our assessments but accidents can still happen, we will only consider continuing with the hire duration if any incidents, no matter how minor have been appropriately dealt with.

{9.2} Likewise, we also prioritise the safety and well-being of our attendants – We have a zero tolerance approach to unacceptable behaviour by booth/mirror users. As friendly as our attendants are, they are also human and have feelings, it is their call if they choose to end the hire duration early due to inappropriate behaviour by you or your guests, to date this hasn’t happened, but if it does, there will be no refund, no exceptions and if necessary any threatening, violent, aggressive, or inappropriate behaviour will be reported to the relevant authorities.

MISCELLANEOUS TERMS

If any provision of these terms shall be unlawful, void, or for any reason unenforceable under contract law, then that provision, or portion thereof, shall be deemed separate from this contract and shall not affect the validity and enforce-ability of any remaining provisions, or portions thereof. This is the entire agreement between provider and customer relating to the subject matter herein and overrides any previously available terms. In the event of a conflict between parties, the customer agrees to solve any arguments via arbitration at their expense.

The maximum financial liability by the provider, save for public liability incidents shall be no greater than the pro-rata scale explained in {1.1} above. Provider is not responsible for any consequential damages or lost opportunities upon breach of this agreement.